Safeware

Safeware, Inc.

National Leader in emergency preparedness, Safety Equipment, Fire & Rescue Protection, Tactical Safety, PPE, & Industrial Clothing

Safeware, established in 1979, is a leading provider of protective safety equipment and responder solutions. They are trusted by law enforcement, fire departments, rescue operators, emergency medical services, hazmat teams, educational institutions, government, and industrial safety workers across the United States. Safeware’s technical services division, founded in 1981, offers maintenance, repair, and training services, ensuring comprehensive safety solutions.

They hold numerous cooperative contracts, including Sourcewell, OMNIA Partners, and GSA, providing exceptional products at competitive prices. Safeware remains committed to innovation and high-quality safety solutions, supported by a national sales team, multiple warehouse locations, and extensive industry expertise.

Project Overview

Safeware Inc approached us with a detailed list of challenges and desired features, seeking our support. Their primary business objective is to drive customer adoption by enhancing the user experience on their site. The proposed features aim to expand user capabilities while simultaneously improving and automating internal business processes when orders are received in their P21 system.

Key Features & Functionality

Registration changes | Simplifying the registration experience
- Safeware requested a refresh of the registration page to simplify the registration options for their customers.
- We reduced the options down to two: Current Safeware Customers and New Safeware Customer.
Specialty Item Tags | Visible Labels with clear messaging
- Safeware was looking for a way to label products with text of their choosing to help users narrow down the hunt for products.
Category Restrictions
- Safeware wanted to hide certain categories of the Safeware Subset by default for both guest users and newly registered customers as well as hide customer specific categories.
- By way of a system parameter, Safeware can input category codes that should be hidden by default. At the customer level, we have a custom field to allow hidden categories to be shown by inputting the category code they wish to expose to those customers.