Industrial Service Solutions​

Industrial Service Solutions​

Nationwide Industrial maintenance, supply, and services

Industrial Service Solutions provides nationwide field, shop, and supply services for a diverse set of industrial markets with breadth and depth in application knowledge and equipment expertise. We are uniquely positioned to deliver a service level equivalent to an OEM, but quicker and more cost-effective. Our regional repair and supply facilities combined with our nationwide field support, makes us the largest provider of industrial services in the United States, the most comprehensive in-house solution, and your best choice for long-term support.

Project Overview

  • Integrations | We were met with a unique challenge early on regarding the customer’s existing middleware between the site and their ERP, Sage. We were able to assist in solidifying a long-term solution currently in progress, but the capabilities of Unilog’s platform allowed us to continue without a direct integration into their ERP. We also integrated with Paya, a payment gateway not integrated with the Unilog platform previously. Leveraging this integration still allowed us to make online checkout possible and seamless for both the retail customer and ISS’s team. We also included their existing chatbot, Olark, in the integration as well.
  • Product Data | ISS went live with 189,324 items on their site and continues to grow. The approach to getting all the product data on ISS’s website was a combined Unilog and ImpaqX effort. The customer provided us with great data that allowed the team to get those items displayed properly before go live.
  • Design | ISS provided their design requirements and branding guide to kick off the initial design. They provided valuable feedback on their expectations that were reflected exactly how ISS requested.

Key Features & Functionality 

  • Consolidate to a single website  | We successfully consolidated four active retail sites into one cohesive website for Industrial Service Solutions (ISS), improving customer experience, enhancing product content, increasing their digital marketing footprint, and minimizing their administrative burden to help them focus on business growth.
  • Tax | integrated Avalara to automate and streamline tax compliance, ensuring accurate tax calculations and reporting for the client.
  • Chatbot | impaqX successfully implemented Olark’s live chat and chatbot platform, enhancing customer engagement and support capabilities for the client.
  • PayPal as aTender | integrated PayPal as a payment option at checkout, providing customers with a convenient and secure way to complete their purchases.
  • Seamless Checkout | implemented a seamless guest checkout process that collects necessary information during checkout and gently encourages users to complete their login by providing a unique password.
  • Autoship | to enable automated and efficient shipping processes for the client, impaqX integrated Autoshipping capabilities so the users can setup and manage regulary purchased items without having to reorder over and over again.

In Summary

We continue to support Industrial Service Solutions today with regular enhancements and digital marketing support.Our continued partnership has improved their customer user experience as they continue to grow.

More projects

HVAC Manufacturer

This case study shows how digital marketing enabled a HVAC Manufacturer to transition from traditional sales methods to a data-driven, digital-first approach. With three successful funnels in place and a proven digital marketing strategy.

Homebase USA

HomeBase, with a legacy spanning four generations since 1917, has been dedicated to serving homeowners, farmers, construction companies, and DIY enthusiasts.

Safeware

National Leader in emergency preparedness, Safety Equipment, Fire & Rescue Protection, Tactical Safety, PPE, & Industrial Clothing

Quest Safety

Safety Products and Manufacturer of Disposable Protective Apparel

ARG Industrial

Based in Alaska, ARG has a wide range of products and services to customers in industries like oil & gas, construction, and marine, committed to quality, innovation and customer satisfaction.

REVCO

Lighting & electrical

Graybar Canada

Ten verticals including electrical, wire & cable, and communications

Shearer Supply

HVAC Wholesaler & Distributor of Equipment, Parts, and Supplies

Back to projects list